It would be great if we could create a ticket directly from the chat screen while chatting with the customer.
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4 Comments
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Mike
December 4, 2024I’d say this is essential. You need the background to a ticket and the conversation that got you there is absolutely key
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Yehia
January 30, 2025Hello, we are excited to announce that you can now create tickets directly from chat and messages. Conversations are summarized automatically added it to the ticket history.
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NAG