The ticket system needs urgent improvement. I have several team members handling tickets, but as an admin, I can’t easily see who each ticket is assigned to. I have to open each one individually just to find out who replied and whose inbox it’s in. On top of that, I’m unable to assign tickets to my team members manually, which makes it even harder to manage and organize our support workflow efficiently.
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NAG
May 6, 2025Note:
I’ve noticed that I’m only able to assign tickets that I manually create through the dashboard. However, when a ticket is generated from a client email, there’s no option to assign it to any team member. This seems like a bug and might need to be addressed. -
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NAG
May 6, 2025Update:
Apologies for the confusion—I’ve found the assignment option. It was actually there, but the dropdown was pushed out of place due to a long ticket title. All good now!Please delete this feedback.
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