It would be great if you could add an option like Intercom, where users can’t reopen a closed chat and must start a new one. Having one long chat thread with the same user can get confusing, especially when they ask too many questions. I experienced the same issue on your platform — after asking multiple questions, the agent got lost, which is understandable. Organizing chats more clearly would really help.
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NAG
April 28, 2025I faced another issue related to the idea above. It happened to me on the Charla website with an agent. The agent replied, but as a user, I got confused because I had asked too many questions. I couldn’t tell which question the agent was answering. Do you see what I mean? 🤔
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