26 Apr
Coloring
This is mainly a cosmetic idea, but it could make a big impact. It would be great if we could control the color of this area, with the option to either upload an image or create a gradient color.
ChatGpt API
Hi! We’d like to use our own ChatGPT API for translation. The current translations aren’t accurate, and we’re not sure which API you’re using. Unfortunately, we can’t rely on it. Thanks
25 Apr
icons
Can you please give us the option to change the icon to this section, and also the Whatsapp , or change it to a more modern minimalist, & outlined icon. Thanks
Same session across all subdomain
Can you please give option to keep same session across all subdomain. At the moment it creates new session for across all subdomain.
Webhook improvements
Hi, afaik Charla currently supports just one webhook event, which is when a new chat receives the first message. It would be great though to send a webhook on additional events. First example would be “when Charla identifies phone number
25 Mar
Bullet List
Please allow us to add bullet points. It is not logical to have them all as one paragraph for the user.
Video files
When the agent sends a video file, and the user clicks on it, it should open in a new window, similar to most live chat applications, rather than opening in the same window.
Consent Management for Website, Not Just Chat Widget
I see you already have GDPR consent mgmt in the chat widget. It would be great if this could be added to the website, not just the chat widget.
Telegram integration
Telegram is widely used messenger along with WhatsApp and Meta Messenger. It provides a very powerful API with the ability of creating Bots supporting webhooks. Receiving messages and replying through this channel would be a great addition to the Charla’s
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Self Service Portal
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