Tamil Language
Tamil Language for Live translation. i recently created this account, i really need this language for my clients and team.
able to see visitors on the mobile app
able to see visitors on the mobile app when visiting the website
Data Source: Shopify Products
Further integration with Shopify to learn all of a store’s products and use as data source to train the bot.
Track clicks on knowledgebase articles within the help section
It would be good to track clicks on knowledgebase articles within the chat window. That way we can see which articles are getting traction and have the ability to address concerns, if say, a particular article is getting a lot
Ability To Change “Send us a message” Text
It would be good to have the ability to change the text on the Send us a message link. Ideally to have two options, 1 for when agents are available, and one when they are offline or outside working hours.
Online Scheduler – 30 minute increments
Ability for 30 minute increments as many businesses operates this way.
Spanish language for the backend
It would be great if the backend were translated into another language; in our case, we would be delighted with Spanish.
Track opening + clicks in e-mail
Track openings and clicks of links in e-mail/ticket
Reduce widget.js filesize
widget.js is about 240kb, which is a lot. Can this be reduced?
14 Jul
Agent invite in chat & chat transfer
When a user is chatting with a customer, they may need to escalate the conversation to a higher-level agent. In such cases, the ability to transfer or invite another agent is essential. Therefore, this feature is a must-have.
Recent Comments
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NAG