Status: Open

The option to send a chat message after a customer sends a chat, and there has been no response by an agent for, say 30 seconds. So something like “All our agents are busy, please continue to hold and we

In the new WhatsApp integration, when we send a customer a reply message, there is no tock available to show that the message was successfully delivered (as it does for normal chat). Can we get a confirmation tick to appear

Enable the support manager to manually select closed support tickets for conversion into knowledge base articles with AI assistance. This provides controlled curation of valuable support content for the knowledge base. Current Behavior: Support tickets are closed and archived Knowledge

Currently, the AI chatbot only provides text-based replies when referencing articles from the knowledge base. We would like the chatbot to be able to include direct URLs/links to the referenced articles in its responses. Current Behavior: AI chatbot participates in

As a support manager, I work with multiple companies (e.g., jujuhosting.com, rocketlauncherweb.com, univahost.com), all using Charla. Currently, I must log out and log in with different accounts to manage each organization. It would be incredibly helpful if Charla allowed users

Feature Request: Add the ability to recover accidentally deleted Tickets and Chats.

Hi, can we have a feature on android and ios to enable keep ringing option in application so that we won’t miss any potential customers.

Just in case the user closes the widget and the agent sends a message afterward, can we still show a popup message in the chat row? Also, you’ve added Triggers & Actions: when the user opens the widget, can we

Hi, can you please give feature like keep running in background so that even if by mistake we close the application, we won’t miss message. I need this for windows but I believe everyone would be needed this.