Status: Open

Currently, when I use Instagram to answer 24 hours later (some times even less than 24 hours), the charla messages never go to customer. This leads to problems, as I think the customer is updated with my answer, but the

When I reply to customers through messenger / Instagram / and or other platforms I would like the Charla chat for the given customer synchronized automatically in order to have full history of chat on both platforms. Currently Charla display

It would be great if the different tags when selected by the visitor, can send a different question message. Currently multiple tags send the visitor to the same question message.

L’application devrait être en mesure de prendre en charge la messagerie de nombreuses autres applications telles que LinkedIn, X (TWITTER), TELEGRAM, etc., afin que Charla devienne le seul outil de communication.

To increase account security adding 2FA authentication can secure account

Tamil Language for Live translation. i recently created this account, i really need this language for my clients and team.

able to see visitors on the mobile app when visiting the website

Further integration with Shopify to learn all of a store’s products and use as data source to train the bot.

It would be good to track clicks on knowledgebase articles within the chat window. That way we can see which articles are getting traction and have the ability to address concerns, if say, a particular article is getting a lot

It would be good to have the ability to change the text on the Send us a message link. Ideally to have two options, 1 for when agents are available, and one when they are offline or outside working hours.