Status: Open

Now with the major update featuring multilingual bot, the strong next step would be to provide localization for the Dashboard and other elements like for example Emails which are sent by a ticketing system. P.S. I offer my help with

Drag and drop each article within each category to set the order it is displayed in the center in list view. This would work the same way you can drag and drop categories to order.

Toggle whether or not you want to display the category in the chat widget.

Having POST and GET APIs for the knowledge base would be a total game-changer, as it can be used to synchronize Charla’s knowledge base with internal systems or popular platforms like Notion or Airtable. I think we don’t need anything

Option to export knowledge base articles in CSV/ XML format.

Hello! 👋 I see no where to set a custom notification sound in the app. What this means is that it will automatically use the default notification sound to alert for new messages. The issue with a default notification sound

Considering this is a support tool, it’s very bad when communication emails go to spam. It also looks highly suspicious when you see a crazy long weird email address followed by “on behalf of”. If I could send Ticket emails

Currently, the chat flow and scheduling are based on a global profile, which applies settings uniformly for all members. To enhance flexibility and efficiency, we propose the following improvements: 1. Personalized Chat Flow & Saved Replies: • Allow individual members

It would be great if you could add form to email feature, So all customer inquires can be handled with this software