Status: Open

I would like to suggest adding an option to prevent visitors from creating tickets when they send us an email. Tickets should only be created by agents.

Please resolve a bug in the mobile app where messages sent to users do not arrive immediately, requiring users to refresh to view them. Note: Messages arrive fast when using the dashboard.

It would be great if you could add an option like Intercom, where users can’t reopen a closed chat and must start a new one. Having one long chat thread with the same user can get confusing, especially when they

I have been testing the email functionality and noticed that it is not forwarding video attachments, only images. Could this issue be resolved? We have numerous clients who send us clips of their dashboards or videos from their phones for

Currently, when we make an update, it doesn’t show up immediately on the widget. End users have to refresh the page to see the changes. The same happens when an agent goes from offline to online — users won’t know

Enable end users to send voice messages to enhance their overall user experience.