Status: Open

Currently, when we make an update, it doesn’t show up immediately on the widget. End users have to refresh the page to see the changes. The same happens when an agent goes from offline to online — users won’t know

Enable end users to send voice messages to enhance their overall user experience.

Hi! We’d like to use our own ChatGPT API for translation. The current translations aren’t accurate, and we’re not sure which API you’re using. Unfortunately, we can’t rely on it. Thanks

Allow download chat for users

Hi, afaik Charla currently supports just one webhook event, which is when a new chat receives the first message. It would be great though to send a webhook on additional events. First example would be “when Charla identifies phone number

When the agent sends a video file, and the user clicks on it, it should open in a new window, similar to most live chat applications, rather than opening in the same window.

I see you already have GDPR consent mgmt in the chat widget. It would be great if this could be added to the website, not just the chat widget.