Charla’s Essential plan starts at $25 per month and includes unlimited contacts, unlimited AI conversations, a built-in knowledge base and ticketing system, plus integrations with WhatsApp, Messenger, and Instagram — delivering significantly more value for the price.
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Charla vs ManyChat: The Breakdown
ManyChat is a conversational platform built around social messaging. It targets marketing teams and social-media-driven businesses. Its strengths is the deep automation for Instagram, Messenger, Tiktok and WhatsApp. Its visual flow builder, audience segmentation, and campaign tools make it especially strong for lead generation and promotional automation.
Charla on the other hand, focuses on delivering a smooth, all-in-one customer communication experience, combining live chat, AI chatbots, , multichannel inbox capabilities, knowledge base and ticketing system. With its easy setup, strong website integration, and growing automation features, Charla stands out as a practical choice for businesses that value reliable support workflows, and consistent customer engagement across touchpoints.
Let’s compare the two.Charla
Built for small and mid-sized businesses and e-commerce stores to strengthen both sales and customer support.
More focus on customer support, with built-in tools like a knowledge base and ticketing system.
True omnichannel coverage across website chat, email, Messenger, Instagram, and WhatsApp.
ManyChat
Targets Marketing teams and Social-media–driven businesses with a focus on lead capture and DM automation.
Specializes in social messaging automation and promotional broadcasts, rather than full customer support operations.
Does not include core support features such as a knowledge base, website live chat widget, or a ticketing system.
How Charla Puts Customer Experience First
Strong customer support features like live chat, ticketing, and a knowledge base are essential for building trust and retention—areas where Charla clearly excels with a more complete, support-first experience.
Knowledge Base
Deliver instant answers through our integrated Knowledge Base.
🤖 AI Chatbots
Train your very own AI Chatbot with your unique data in under a minute.
Helpdesk
Full ticketing system for long running conversations.
Pricing 💵 Charla vs ManyChat
Comparing ManyChat Pro tier and Charla Essentials tier.
ManyChat
ManyChat’s entry-level Pro plan starts at $15 per month, offering access to Messenger, Instagram, and WhatsApp for up to three team members.
However, core AI features cost an additional $29 per month, pushing the real price closer to $45 — all while still limiting you to just 500 contacts, making it a relatively expensive option for growing teams.
Charla
Now let’s compare the features.
Features 🤼 Charla vs ManyChat
Live Chat
Charla
ManyChat
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Widget Customization
Multi-site Support
Customer's Ratings
Canned Responses
Automated Chatflows
Live Translation
Smart Views
Chat Transcripts
Mobile Apps
Tags
Private Notes
Typing Indicator
Visitor Details
Visitor Banning
Helpdesk
Charla
ManyChat
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Tickets Management
Custom Domain Support
Dedicated Inbox
Ticket Collaboration
Knowledge Base
Charla
ManyChat
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Customer Portal
Personlization
In Widget Support
Integrations
Charla
ManyChat
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Messenger Integration
WhatsApp Integration
Instagram Integration
Magento Extension
WordPress Plugin
Shopify App
Client Side API
Webhooks
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