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Charla vs Tawk.to: the breakdown
Charla gives you every tool you need to deliver the best customer experience. Whether Live Chat, Helpdesk and Tickets Management, or a Knowledge Base, you can always respond and connect with your visitors instantaneously.
But there’s another reason people looking for a Tawk.to alternative come to Charla: A better user agent experience and responsive support.
Let’s compare the two.
But there’s another reason people looking for a Tawk.to alternative come to Charla: A better user agent experience and responsive support.
Let’s compare the two.
Agent Experience
Tawk.to is notorious for its complex and challenging to navigate user interface. In contrast, Charla boasts an intuitive design and a user-friendly interface, with a seamless navigation between Chats, Tickets, and Reports.
Helpdesk
Tawk.to lacks basic features necessary for addressing typical Helpdesk needs, such as Custom Domains, Dedicated Inboxes, Multiple Assignees Support.
⚡Fast Support
Tawk.to customers complains for slow support, citing having open issues spanning across several months. With Charla, you can expect responses within 24 hours, whether you need help installing, configuring, or using Charla.
Pricing 💵 Charla vs Tawk.to
Free Plan
Both Charla and Tawk.to offer free plans. Charla Free plan is limited to 1 Agent while Tawk.to Free Plan enforces a Tawk.to logo and branding in the widget and knowledge base
Paid Plan
While Tawk.to is marketed as 100% free, you’ll likely find it necessary to pay their $29/mo fees to remove their logo and branding from your widget. On the other hand Charla’s starting price is $6/mo per agent, making it notably more affordable. AI Chatbots are also included in all Charla Plans, whereas you will need to pay an extra $29/mo to include Tawk.to AI Assistant.
Now let’s compare the features.
Features 🤼 Charla vs Tawk.to
Live Chat
Charla
Tawk.to
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Widget Customization
Multi-site Support
Customer's Ratings
Canned Responses
Automated Chatflows
Live Translation
Smart Views
Chat Transcripts
Mobile Apps
Tags
Private Notes
Typing Indicator
Visitor Details
Visitor Banning
Helpdesk
Charla
Tawk.to
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Tickets Management
Custom Domain Support
Dedicated Inbox
Ticket Collaboration
Knowledge Base
Charla
Tawk.to
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Customer Portal
Personlization
In Widget Support
Integrations
Charla
Tawk.to
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Messenger Integration
Magento Extension
WordPress Plugin
Shopify App
Client Side API
Webhooks
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