Absolutely, The knowledge base is available on all Charla plans, including the Free plan.
Build a Smarter Help Center
with Charla AI-Powered Knowledge Base
Turn repetitive FAQs into instant answers and let your agents focus on what matters.
Give Your FAQ a Real Home
Stop answering the same repetitive questions by giving your answers a dedicated home where customers can find what they need in seconds.
Charla Knowledge Base lives right on your website, perfectly matching your domain and theme. It’s more than just a help center; your chatbot automatically learns from every article to provide instant support.
An AI That Actually Learns
Your Charla chatbot is much smarter than your average bot. It automatically reads and learns from every article you publish, transforming your static help docs into a dynamic, AI-powered support assistant.
No manual training sessions are required here. As soon as you hit “save” on a new article, your chatbot updates its brain, ready to provide instant answers to your customers 24/7.
Support for Everyone, Everywhere
Create private articles to help your support agents stay on the same page and provide consistent, accurate answers every time.
Using our embeddable widget keeps your knowledge base under your domain, ensuring your theme and identity stay perfectly intact for every visitor.
Your Site, Your Domain
Choose between two distinct layout options and use custom CSS to tweak the colors and fonts until everything looks perfect.
Using our embeddable widget keeps your knowledge base under your domain, ensuring your theme and identity stay perfectly intact for every visitor.
Your Dedicated Help Center
Embed the knowledge base directly on your pages, maintaing your custom domain and theme.
Bring It to Your Chat Widget
Your entire knowledge base is searchable and explorable directly within the chat widget, offering a seamless self-service experience.
By making your knowledge base so accessible, you deflect more tickets and satisfy customers who prefer finding their own quick solutions.
Empower Users with Self-Service
Sometimes an article isn’t enough, and that’s totally fine. Your knowledge base doubles as a self-service portal where customers can easily create support tickets and track their status in real time.
Connect and Import Easily
Switching from Zendesk or other plataforms? Use our REST API to programmatically manage articles within your stack. If you prefer low-code, our Zapier connectors makes integration fast and simple.
See It in Action
Want to see it in action? Visit our own support page
to explore a live example of Charla Knowledge Base.
to explore a live example of Charla Knowledge Base.
Optimized for Search Engines
Help your customers find you before they even reach your website. Every article is individually indexable by Google, ensuring your helpful content shows up right when people are searching online.
Frequently Asked Questions
They can simply click on the "Submit Ticket" button on the support page, fill out the required information, and submit their request.
They are able to sign-in using a login code sent to their email for a seamless experience.
Absolutely, you can easily reorder articles by dragging and dropping them in the desired order within the article list.
It depends on your subscription plan. The Free plan allows up to 3 articles, Starter plan offers 20 articles, while the Essentials and Plus plans offer unlimited articles.
Get up and running in 2 minutes with our Quick Setup Wizard
