Instagram integration is available in Charla paid plans starting from $9/agent/mo. However, there are no additional per-message costs when sending/receiving messages on the Instagram channel.
Start Building Your Instagram Chatbot with Charla
Automate Replies. Unify Messaging. Streamline Support.
Bring Instagram Into Your Unified Support Workflow
Meet customers where they already are. If your customers spend their time on Instagram, your business should be there too. Charla Instagram integration helps you be present where your audience already talks.
Whether it’s an automated Instagram chat or a live-agent session, teams can collaborate on replies, share internal notes, knowledge base articles, and handle conversations faster and more effectively.
A Lightning-Fast Setup That Takes Only Minutes
Setting up Charla’s Instagram integration is fast, simple, and requires no technical effort. Just connect your Instagram account through Charla’s guided setup using Meta official Cloud API, and you’re ready to go.
Bring Your Charla Chatbot to Instagram
Once connected, your AI Chatbot can instantly handle customer questions by pulling answers from your FAQs, knowledge base, documents, and linked resources.
Customers get quick, accurate responses right inside Instagram, and your team can step in anytime for more complex conversations. It’s a seamless way to extend your support automation to one of the world’s most used messaging channels.
Capture Customer Feedback
Ensure you provide top-notch customer service using our Customer Feedback functionality. Gain insights into what concerns or delights your customers, all while identifying your top-performing agents.
With our Instagram integration, customers can share their thoughts inside the Instagram App without leaving the chat. Simple, seamless, and highly engaging.
Live Translations
Serve international audiences effortlessly. Charla translates incoming and outgoing Instagram messages as you chat,
supporting 45+ languages so your team can focus on solving problems, not navigating language gaps.
Omnichannel: One Inbox, Every Channel
Charla goes far beyond Instagram by giving you a single place to manage every major customer communication channel. Connect Messenger, Instagram, Email, your website live chat, and even custom workflows through Zapier — all feeding into one unified inbox.
No matter where conversations start, Charla brings all your channels together so customers can reach you anywhere, and your team can stay organized and in sync.
Why Choose Charla for your Instagram Chatbot?
1
Official Meta API
Charla is built exclusively on the official Meta Cloud API, ensuring every integration is secure, private, and fully compliant with Meta’s standards.
2
No Per-Message Cost
Forget about hidden fees or surprise charges. With Charla’s Instagram Integration, every message is free—no extra Instagram API costs, no per-message billing.
3
Train Once Deploy Everywhere
No need to repeat the work. With Charla, you train your chatbot just once, and it instantly works across all your channels—WhatsApp, your website widget, Messenger, and any other integration. One setup, unlimited reach.
Frequently Asked Questions
Setting up is simple. Connect your Instagram account under the Channels tab.
Charla uses the official Meta Cloud API, ensuring enterprise-grade security and reliability. No hacks, no QR code workarounds—just a fully compliant, seamless connection you can trust.
Keep the flexibility you need. Charla supports Instagram Co-existence, so you can use both Charla and your Instagram App simultaneously. No disruptions—just smooth collaboration across platforms.
Get up and running in 2 minutes with our Quick Setup Wizard
