A self service portal for visitors where they can track their previous tickets and messages
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Support tickets on mobile
Matthew2-Way SMS Chat
Andy
A self service portal for visitors where they can track their previous tickets and messages
Support tickets on mobile
Matthew
2-Way SMS Chat
Andy
4 Comments
Raymond Furre
Very important feature
KG
Agreed. I just sent an inquiry to have something like this via a subdomain where the KB is published (help.domain.com or support.domain.com) and then there is the option for a customer or agent to login.
Raymond Furre
Great suggestion!
Yehia
Self-service portal is now released. You can enable it from Settings ➡️ Properties ➡️ Knowledge Base, and enable the Self Service toggle. You will find then a new My Tickets button in your knowledge base homepage. Try it out and let us know your feedback.