Status: Open

Be able to completely manage contacts, delete them individually or in bulk, and create folders to organize them by properties. Additionally, have the option to delete contacts or be prompted to register a contact that arrives as a page visitor.

We need images for the logo and links to create signatures. Right now, it only lets us use text.

The widget is not retracted fully in offline mode, leaving very small space for messages

Please address the issue concerning chat sessions; they are lost once the user closes the browser.

Allow us to upload videos via the mobile app, it seems we can only upload images at this stage.

Export ticket history and data

In order to promote this service to business owners in Taiwan and other regions using Traditional Chinese, we hope you can add support for Traditional Chinese (including interface and bot replies).

In Chrome when you click on the agent’s picture, you cannot get to the sign out link. You can get to>>settings>>your profile – but you can’t sign out from there

I had to contact support to get help with this, Charla’s emails were bouncing. It would be very helpful if the admin could reset team members passwords.