Imporvement Request
1. The current Windows app feels identical to the website, with no optimization. Please enhance the app for better usability and performance. 2. Add an option for mobile notifications to repeat until the user responds. This will ensure important messages
Local time zone in Customer emails
Use local timezone in customer communications
28 Sep
GDPR – Privacy Policy URL
Could you please enable the redirection of users to our own GDPR – Privacy Policy URL instead of Charla’s? What is the benefit of concealing the Charla logo if it redirects users to a Charla page? Thank you.
Widget position
Possibility of adjusting the position of the widget from the admin dashboard or settings without having to resort to code. Most companies that offer this type of service have this option, it is simpler and more intuitive.
Can translate text
Can translate text of widget chat. Now for example translate is missing on bubble chat message.
Logo property on widget chat
Can show shop logo (propierty) on widget chat instead of team members active images.
Customize ticket title
Customize the ticket title upon creation (Ticket #1000) pattern
Agent : Chat status
Enable the agent to switch the status from closed to open, as currently, once the chat is closed, there is no method available for the agent to reopen it.
28 Aug
Widget : cursor position
Please adjust the cursor position so that when a user opens the chat widget, it automatically goes to the “Type here” field.
Push notifications
Enable push notifications for the widget to receive updates such as news, latest features, etc., along with images.
Recent Comments
Self Service Portal
Raymond FurreNeeds fast improvement: Support Agents Tickets
NAGNeeds fast improvement: Support Agents Tickets
NAGChat Closure
NAGAbility to manually sort articles
NAG