Status: Open

Allow download chat for users

Hi, afaik Charla currently supports just one webhook event, which is when a new chat receives the first message. It would be great though to send a webhook on additional events. First example would be “when Charla identifies phone number

When the agent sends a video file, and the user clicks on it, it should open in a new window, similar to most live chat applications, rather than opening in the same window.

I see you already have GDPR consent mgmt in the chat widget. It would be great if this could be added to the website, not just the chat widget.

Now with the major update featuring multilingual bot, the strong next step would be to provide localization for the Dashboard and other elements like for example Emails which are sent by a ticketing system. P.S. I offer my help with

Toggle whether or not you want to display the category in the chat widget.

Hello! 👋 I see no where to set a custom notification sound in the app. What this means is that it will automatically use the default notification sound to alert for new messages. The issue with a default notification sound