Status: Open

It would be helpful if the widget could automatically translate the articles when the language changes — or at least let us write versions in different languages. Since we serve customers globally, this would really improve the experience. I also

Could you please take a look at the ticket view on mobile? The text appears squeezed and poorly formatted, which makes it hard to read. It would be great if the layout could be adjusted for better readability on smaller

Please adjust the form title location by placing it within the form container and reducing its text size. It does not appear visually appealing, as shown in the attachment with two bold messages stacked under each other.

Please move the reply box below the latest incoming customer message. This follows best practices because it ensures agents read the conversation before replying, keeps a natural conversation flow, and reduces mistakes. Optionally, you can add a “Reply” button at

Could you kindly enable the embedding of JavaScript or images into the saved replies? If possible, allowing images for now would suffice, as we occasionally need to share visuals with our clients.