25 Mar
Bullet List
Please allow us to add bullet points. It is not logical to have them all as one paragraph for the user.
Ability to manually sort articles
Drag and drop each article within each category to set the order it is displayed in the center in list view. This would work the same way you can drag and drop categories to order.
Canned Responses in Mobile App
Canned Responses would be most helpful in the mobile app where typing long responses is cumbersome. Right now, the app is a glorified notification tool that let’s me know when to go to my computer where I can have a
SMTP Email Sending
Considering this is a support tool, it’s very bad when communication emails go to spam. It also looks highly suspicious when you see a crazy long weird email address followed by “on behalf of”. If I could send Ticket emails
Pre-chat form
Establish a form that must be completed with certain mandatory fields in order to access the chat.
Form to Email Helpdesk
It would be great if you could add form to email feature, So all customer inquires can be handled with this software
20 Jan
Markdown rendering in the Chat
Please consider enabling Markdown rendering in the Chat Widget, at least for AI and Agent messages. AI responses often include bold text or links in Markdown, which would look much clearer and more professional if rendered. Without rendering, these elements
Send the last message as an Email if the User is detected Offline
Send the last message as an Email if the User is detected Offline after some time of inactivity.
Recent Comments
Webhook improvements
YehiaImprove Chat translation
YehiaChatGpt API
YehiaHelp Center Web Component not re-initializing in SPA (customElements undefined on route change)
ArjunAgent invite in chat & chat transfer
Mauro